Shipping & Delivery

If you have any questions relating to your order please contact us on 024 7632 5205 or Info@raw-menu.com.

Delivery Charges within the UK*:

We do not make any profit from postage and packaging. As we are able to make postal savings we will pass this directly onto you our valued customers.

 

Standard Shipping Cost Guide

Weight (kg)

Location

From

To

UK*

Highlands and Scottish Isles

Northern Ireland, Isle of Man and Isles of Scilly

6

12

£5.95

£15.50

£18.50

13

24

£8.95

£15.50

£18.50

25

35

£10.95

£31.00

£37.00

36

57

FREE

£31.00

£37.00

Please contact us to discuss shipping on large orders

 

 

*Excludes Ireland, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands (Delivery dates will take longer for none mainland UK orders this can be between 2 and 4 days please contact our support team for more information).

Delivery Options

We offer a number of delivery options to give you flexibility. Our standard delivery rates are listed in the table above with our other delivery prices available on selection at checkout.

  • UK Standard: If you place your order before 5pm, your order will arrive the next working day.
  • UK Standard AM Delivery: If you place your order before 5pm, your order will arrive the next working day before noon.
  • UK Standard PM Delivery: If you place your order before 5pm, your order will arrive the next working day after noon.
  • UK Saturday Delivery: If you place your order before 5pm Friday, your order will arrive between 7am and 1pm Saturday

When Will My Order Arrive?

When placing an order with Raw Menu Ltd you are requested to select a preferred date for delivery, for orders placed before 5pm Monday to Thursday you can request next day delivery (this is subject to stock availability, your delivery address and demand), for orders placed after 1pm then the earliest date you can select is two business days ahead. If for any reason we cannot meet your preferred delivery date we will endeavour to contact you to make alternative arrangements.  

Business days are Monday to Friday excluding bank holidays, all orders placed on Friday, Saturday or Sunday will be dispatched on the first working day after the order is placed for delivery the subsequent day unless selecting Saturday delivery on a Friday before 5pm.

We use Parcelforce to deliver our customer orders, Parcelforce will deliver Tuesday to Friday between 7am and 6pm. If you have supplied your mobile phone number, Parcelforce will update you on your order delivery status via text message.

Minimum Order Quantity

The minimum order weight is 6kg this is the minimum amount that we can guarantee to remain frozen during transit.

How much can I fit in a box?

We can fit 12kg of product per box.

Simply cannot wait for your order?

If you do find yourself short of pet food and cannot wait for your delivery, our factory shop in Nuneaton is open Monday to Friday 9am until 5pm. We always welcome visitors and their pets but we would request that you place your order online or give us a call to place your order and arrange collection.
In addition we have a number of stockists in the UK please contact us to find a supplier near you.

Out of Stock Products

There may be an occasion that an item on your order is out of stock, if this occurs we will contact you to either arrange a suitable delivery date or advise you that your shipment will be split (subject to the 6 kg minimum order).

Packaging

Raw Menu are committed to helping our environment which is why we source all of our materials from reputable local suppliers reducing our carbon foot print and helping the planet, we also encourage customers to recycle our packaging.

Our high density polystyrene (EPS) lined boxes keep you’re purchased frozen food for as long as possible. The packaging was extensively tested during the summer months and the contents were kept frozen for up to 4 days. They are environmentally friendly and fully recyclable, they do not contain any CFC or HCHC gases that are harmful to the ozone layer.

Our cardboard boxes can be easily recycled or reused.

To have the items delivered a minimum order of 6kg of frozen products are required for shipping.

Supplements can be ordered on an ad hoc basis.